Terms of Delivery and Use

You can shop in our online store without worry. The connection between the More Joy online store and your computer is protected using SSL protection (Secure Sockets Layer). The SSL security policy protects the communication so that an external observer cannot see or change your confidential information by monitoring the connection. The SSL security policy is trusted by e.g. Finnish online banks and countless other online services that require secure connections

Age limit

To do business in the online store, you must be at least 18 years old.

Customer ID

All purchases made with your customer IDs are considered purchases made by you. This is why it is important that you store customer IDs carefully so that they do not come to the knowledge of outsiders.

Prices

The prices of the products are in euros (EUR) and include the value added tax in accordance with the Finnish tax legislation in force at any given time. Prices do not include handling or shipping costs. The More Joy online store reserves the right to cancel the order in case of a clear price error. In the online store, a clear price error means that the price of the product deviates clearly and significantly from the correct price of the product (for example, if the price of the product is EUR 0.00 or the product has no price at all).

Order confirmation

The More Joy online store sends a separate order confirmation to the email address you provided. Confirmation is made when the online store has received the order and the payment has been completed successfully. After order confirmation, it is no longer possible to add or remove products to your order, change the size of the product or the place of delivery.

Delivery to a different address and/or change of address

Always check the address you entered when ordering. If you want to order the products to a different address, change the address before completing the order and making the payment. In this way, the products are always delivered to the correct and desired address.

Delivery time

As a general rule, More Joy packs the products on the same or the next business day after the order, but at least within 5 days of the order’s arrival. More Joy is not responsible for the delivery transport services’ own delays. More Joy is also unable to influence the delivery location when one of our partner’s parcel points is full and the parcels are diverted to alternative pick-up points. The strike effects are also ones we cannot influence.

Shipping costs

Delivery costs are determined according to the package size and delivery method according to the currently valid price list. You can see the delivery costs in the shopping cart and you can choose the option you want between different delivery methods and costs.

Picking up orders from parcel points

You will be notified by text message when the package has arrived and you can pick up your shipment from the machine right away. Posti and Matkahuolto store packages for 7 days at all their collection points. After this, uncollected packages are returned to the sender. From Matkahuolto’s service near you, you can choose an office at the address you want.

International deliveries

We use the UPS Standard package for shipments outside of Finland. You will receive an email from UPS when your order has been delivered by them. This message contains the tracking code for your order, which you can use to track the delivery of your order on the UPS website. For orders that cannot be delivered to your home, UPS will send you a message and you can pick up the order at the UPS pickup point closest to your address.

Right of return

You have a 14-day full right of return for the products you ordered. Products to be returned must be unused and in their original packaging. More Joy reserves the right not to accept returns if the product no longer corresponds to a new, unused product. We don’t want to print extra return labels with every shipment, because returns are done very rarely. When you want to return a product or products, ask us for a printable return label. We will deliver it to you by email.

Complaints We want to be worthy of our customers’ trust even with regard to faulty products. Give us feedback directly to contact@morejoyhome.com.Attach a photo and a verbal description of the product defect to your message and state the name of the defective product and the order number found on the order. Regarding the product purchased from the store, i.e. from our dealer, we ask you to contact the store where the product was purchased. A privacy statement is available HERE

Use of cookies

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